FQAs

What payment method do we accept?

We accept Debit/Credit Card and paypal as payment method at the moment,but the satisfaction of our community is important to us, so we are working to offer you more payment methods for your better service and ease.

Can I cancel my order?

We can cancel and refund you the amount when the order has not yet left our warehouse, but if the product is on its way to be shipped you must receive it, then you can proceed with the return and refund request through this link https://tycher7s.com/return/
or write us to this email return@tycher7s.com

To check if we can cancel your order before it is ready, send an email to sos@tycher7s.com for more information.

How long do I have to request a refund and return a product?

You have 15 days to correctly complete the return and refund procedure. If you need assistance, please do not hesitate to contact us at our email sos@tycher7s.com. If you prefer to process the return without support, you can email us directly at return@tycher7s.com or visit this link https://tycher7s.com/return/.

Delivery
  • Delivery times are usually 24/72h on business days.
  • If your order exceeds $200, shipping is free for USA. and international destinations.Delivery times for international shipments are 7 to 10 business days.If your shipment is international, shipping charges will be calculated based on origin.
Why didn't I receive the confirmation email?

Don’t worry and relax ¡cool

Check your junk or spam folder, your confirmation email may be there.

If you can’t find it, you can write to us at sos@tycher7s.com to help you.

If you want to make sure you receive future emails from us, please add us to your mailing list and make sure that the email address you used for the purchase is the correct one.

Why I didn't receive my order?

Our logistics operator will contact you if there is a failed delivery, to make sure you receive it as soon as possible.

If you need help please contact us sos@tycher7s

What happened to my product? It's damaged

We work very meticulously so that our garments are of the highest quality and have no defects like us (we are perfect, we are from another planet) cool hahahaha. But even for us it is difficult to have everything under control. However, if you have a problem with a defective or damaged item, please contact us.return@tycher7s.com or visit https://tycher7s.com/return/